Summary

Zeals Co., Ltd. is developing a chat commerce “Zeals” where you can buy products while talking with chatbots, and demand has exploded since COVID-19. In that situation, I would like to introduce the content that is challenging by evolving the service to customer service DX (Digital Transformation) that does not fit in the mail order theme with examples. We will define a new way of customer service and hospitality in an era where non-face-to-face and non-contact are unavoidable.